Unsubscribe Policy Details
1. Scope of Unsubscribe: Unsubscribing applies to all promotional email communications from Vitality Wellnes Hub. This includes newsletters, health tips, special offers, event invitations, and marketing communications across all service lines.
2. Transactional Exemptions: Certain emails are transactional and required for service delivery. These include appointment confirmations, reminders, cancellation notices, test result notifications, prescription alerts, billing receipts, and security notifications. These emails cannot be unsubscribed from as they are essential to your care.
3. Processing Time: Unsubscribe requests are processed within 48 hours. During this period, you may receive pre-scheduled communications already in our delivery queue. We make every effort to honor unsubscribe requests as quickly as possible.
4. CAN-SPAM Compliance: Vitality Wellnes Hub complies with the CAN-SPAM Act. All promotional emails include a clear unsubscribe link. We do not use deceptive subject lines or header information. Our physical address is included in every promotional email.
5. Email List Segmentation: Unsubscribing removes you from all promotional mailing lists. If you wish to unsubscribe from specific email categories only (e.g., only newsletters but not offers), you can customize preferences in your account settings under Communication Preferences.
6. SMS Opt-Out: If you also receive SMS communications, reply STOP to any message to opt out. SMS opt-out applies only to the specific phone number used. Data rates may still apply from your carrier for previous messages.
7. Third-Party Communications: If you receive communications from Vitality Wellnes Hub partners, those are subject to the partner's unsubscribe process. We share your unsubscribe preference with our marketing partners within 10 business days.
8. Account Retention: Unsubscribing from emails does not delete your account. Your health records, appointment history, and account information are retained per our data retention policy. To delete your account, contact support separately.
9. Re-subscription Process: You can re-subscribe at any time by logging into your account and updating Communication Preferences, or by clicking "Subscribe" on any Vitality Wellnes Hub web page. Re-subscription takes effect immediately.
10. Data Handling After Unsubscribe: After unsubscribing, your email is moved to a suppression list to prevent future promotional sends. Your data is otherwise retained and handled according to our Privacy Policy. We do not delete your health data upon email unsubscribe.
11. Survey Communications: Post-appointment satisfaction surveys are considered transactional. If you wish to opt out of survey emails specifically, you can do so in Communication Preferences without unsubscribing from all communications.
12. Mobile Push Notifications: Unsubscribing from email does not affect mobile push notifications. To manage push notifications, adjust settings in your mobile app under Notification Preferences or in your device's system settings.
13. Grace Period: There is no grace period required before re-subscribing. You can unsubscribe and re-subscribe as many times as you wish. However, frequent changes may result in a confirmation step to prevent unauthorized modifications.
14. Legal Hold: In certain circumstances, we may be legally required to send you communications even after unsubscribe. These are limited to legally mandated notices, security alerts, and health warnings required by law.
15. Unsubscribe Confirmation: Upon processing your request, you will receive a confirmation email (transactional) confirming your unsubscribe status. This is the last promotional-type email you will receive. Keep this confirmation for your records.
16. Partial Unsubscribe: If you subscribe to multiple Vitality Wellnes Hub service lines (e.g., dental and primary care), unsubscribing through this form opts you out of all promotional communications. For service-specific unsubscriptions, use your account's Communication Preferences.
17. Automated Systems: Our unsubscribe system is automated for efficiency. If you believe your unsubscribe was not processed correctly, contact our support team for manual review and correction.
18. Email Forwarding: If you received a forwarded Vitality Wellnes Hub email and unsubscribe using the link, you may inadvertently unsubscribe the original recipient. Please verify the email address before confirming unsubscribe.
19. Shared Email Addresses: If multiple family members use the same email address for their Vitality Wellnes Hub accounts, unsubscribing will stop promotional emails for all accounts associated with that address.
20. Cookie-Based Tracking: Unsubscribing does not affect cookie-based website personalization. To manage tracking preferences, review our cookie consent tool or Privacy Policy for instructions on disabling tracking.
21. Retargeting Ads: Unsubscribing from email does not automatically opt you out of retargeting advertisements. To opt out of interest-based advertising, visit the Digital Advertising Alliance's opt-out page or adjust your device advertising settings.
22. International Users: For users accessing from the EU/EEA, unsubscribe requests also invoke your right to object to processing under GDPR Article 21. Additional rights regarding your data are described in our Privacy Policy.
23. Verification: We may verify the email address associated with the unsubscribe request to prevent unauthorized removal. No additional personal information is required for the unsubscribe process beyond email and reason.
24. Feedback Usage: The reason you provide for unsubscribing is used solely for improving our communications and services. This information is anonymized for internal analytics and does not affect your account status.
25. Business Transfers: In the event of a merger, acquisition, or sale of assets, your unsubscribe preference transfers to the acquiring entity. The new entity will honor your preference under equivalent or greater protections.
26. Cookie Consent Integration: Your email unsubscribe preference is separate from cookie consent. Managing one does not affect the other. Both must be managed independently through their respective mechanisms.
27. Communication Channel Priority: When you unsubscribe, we may attempt to notify you through your account dashboard that your email preferences have been updated. This is a service notification, not a marketing communication.
28. No Penalties: You will not be penalized, charged, or experience any degradation of service quality for unsubscribing from promotional emails. Your access to healthcare services remains unchanged.
29. Effective Date: Your unsubscribe takes effect from the date of processing, not from the date of submission. If you submitted your request during a weekend or holiday, processing begins the next business day.
30. Support and Questions: For any issues with the unsubscribe process, contact: Vitality Wellnes Hub Support, Email: support@vitalitywellneshub.com, Phone: +1 301-741-3854. Our support team is available Mon-Fri 7AM-9PM, Sat-Sun 8AM-6PM CST.